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Keywords: The student experience
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Journal Articles
Initial assessment of two questionnaires for measuring service quality in the Hong Kong post‐secondary education context
Available to Purchase
Journal:
Quality Assurance in Education
Quality Assurance in Education (2013) 21 (3): 231–246.
Published: 05 July 2013
.... questionnaires or inventories) employed by them can be found in Law (2010b) . Among the proposed frameworks for collecting evidence on student experiences, those based on the concept of service quality have begun to attract attention in many post‐secondary education sectors worldwide, especially in view...
