... paradigms of concern as selected by higher education personnel interested in lean training: P1. Allocating scarce resources. © Emerald Group Publishing Limited 2011 Leadership Continuous improvement Higher education Total quality management Baldrige Award United States of America...

.... be valued by a customer who is willing to pay for it; 2. change the product or service; and 3. be done right the first time. Lean production Higher education Universities Colleges Process improvement Continuous improvement Kaizen United States of America 1. How...

... Politics Public opinion United States of America Educational administration The No Child Left Behind Act of 2001 (NCLB Act) (Public Law 107‐110) in the United States is the most recent major attempt by Congress and the president to reform the education system. While it reauthorized...

.... Jean Hertzman can be contacted at: Jean.hertzman@unlv.edu © Emerald Group Publishing Limited 2010 Quality assessment Quality evaluation Education Technical training Hospitality services United States of America In general, evaluation of higher education quality is controversial...

.... Birnbaum (1999) found that 72 percent of professors admitted to “watering‐down” their courses in an attempt to increase evaluation scores. D. Larry Crumbley can be contacted at: dcrumbl@lsu.edu © Emerald Group Publishing Limited 2009 Teaching Students United States of America...

... for the learning community initiative, the individuals teaching in the program, and the campus's mission, culture, and structures. © Emerald Group Publishing Limited 2009 Learning Quality improvement Higher education United States of America Can quality be dramatically enhanced in higher...

... United States of America An important function of grades is signalling the quality or ability level of students to potential employers or graduate schools [1] . Ideally, students who are the brightest, most responsible, and hardworking receive the highest grades and are thus appropriately offered...

... and standardized achievement testing, and is primarily concerned with the reform of the public education system (Tyack and Cuban, 1995 ; Ross, 1999 ; Vinson et al., 2001). © Emerald Group Publishing Limited 2007 ISO 9000 series Quality management Standardization Schools United States...

..., leading, and ultimately assessing future calls for reform. © Emerald Group Publishing Limited 2006 Higher education Quality assessment United States of America Accountability is the overarching principle, often associated with external forces (state and regional accrediting bodies...