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Journal Articles

Ant-financial in establishing the early stage of the Alipay eco systemin Malaysia

Boon Cheong Chew, Lay Hong Tan, Nurlisa Loke Abdullah, Syaiful Rizal Hamid

Qualitative Research in Financial Markets (2025) 17 (4): 880–921.

https://doi.org/10.1108/QRFM-03-2024-0057

Published: 29 November 2024

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Journal Articles

Service quality implementation in shaping sustainable banking operating system: A case study of Maybank Group

Lay Hong Tan, Boon Cheong Chew, Syaiful Rizal Hamid

Qualitative Research in Financial Markets (2017) 9 (4): 359–381.

https://doi.org/10.1108/QRFM-01-2017-0002

Published: 06 November 2017

View article titled, Service quality implementation in shaping sustainable banking operating system: A case study of Maybank Group

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Journal Articles

A holistic perspective on sustainable banking operating system drivers: A case study of Maybank group

Lay Hong Tan, Boon Cheong Chew, Syaiful Rizal Hamid

Qualitative Research in Financial Markets (2017) 9 (3): 240–262.

https://doi.org/10.1108/QRFM-12-2016-0052

Published: 07 August 2017

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Journal Articles

Ethical banking in practice: a closer look at the Co-operative Bank UK PLC

Boon Cheong Chew, Lay Hong Tan, Syaiful Rizal Hamid

Qualitative Research in Financial Markets (2016) 8 (1): 70–91.

https://doi.org/10.1108/QRFM-02-2015-0008

Published: 01 February 2016

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