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1-3 of 3
Keywords: Service quality
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Journal Articles
Qualitative Research in Financial Markets 1–27.
Published: 23 December 2025
...Rafiullah Sheikh; Khalid Hussain Purpose This study aims to examine how key stakeholders – Shariah scholars, Islamic bankers and Islamic economists – perceive the interplay and potential tensions between Shariah compliance, service quality and social well-being in realizing the Maqasid Shariah...
Journal Articles
Qualitative Research in Financial Markets (2017) 9 (4): 359–381.
Published: 06 November 2017
...Lay Hong Tan; Boon Cheong Chew; Syaiful Rizal Hamid Purpose This paper adopts an existing body of theory (gaps model of service quality) and aims to further contribute to it. The theory building within this paper is expected to represent an extension to the existing theory, particularly...
Journal Articles
Qualitative Research in Financial Markets (2012) 4 (2-3): 165–175.
Published: 03 August 2012
...Omar Masood; Asma Abdul Rehman Purpose The purpose of this paper is to investigate the relationship between customer satisfaction and six dimensions of service quality (CARTER model) in Islamic banks of Pakistan, the UK and UAE. Design/methodology/approach This study uses a sample of 225...
