A TRIBUTE TO PHILIP CROSBY

Philip Crosby, the renowned Quality Guru, passed away last August at the age of 75. His presence will be greatly missed. It is certain that individuals and businesses, for generations to come, will benefit from his profound thinking and writings. Crosby wrote more than a dozen books and numerous articles on quality management. There have also been several books and articles written about him. Philip Crosby was not only a visionary thinker, but also was a plain‐speaking pragmatist. In his speeches, he effectively combined humor with a profound message. Crosby is well known for his zero defects and his 14 points that are taught in business courses all over the world. Several of Crosby's teachings pertaining to quality management are applicable not only to the individuals' professional lives, but also to their personal lives. As my tribute to this simple person with profound thoughts, I would like to point out a few of the teachings that have helped me over the years.