Quality Management Sourcebook

The concept of quality management began in the manufacturing sector in the 1920, since when it has gone through many incarnations and has spread to all sectors of the economy. A great quantity of material relating to quality management has been produced over the years, particularly since the 1980s, much of it by small presses, professional and trade institutions, and consultants. However, it is only when you come across a publication like this that you realize the sheer volume of material written on the subject. The purpose of this comprehensive and well‐produced book is to bring together in one place...