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“If you can't measure it, you can't manage it!” is an oft quoted adage in the world of business. To survive and grow, organizations need to meet, if not exceed, their stated objectives. To help achieve this, the performance of different departments within the organization needs to be measured on a regular basis – not just to see how they may be doing currently, but what was achieved in the past and what targets should be put in place for the future. These could be sales objectives, production targets or financial measures.

This book aims to help managers select the...

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