Using video for reference staff training and development: A selective bibliography

With the rapid growth of the video and VCR market since the 1980s, librarians have increasingly used videos for staff training and development, as well as for instructional purposes. As a medium, video provides a potentially stimulating and accessible alternative to other training approaches. In many training and instructional situations, video can clarify technical procedures, step‐by‐step, using such functions as slow motion and replay. For training programs emphasizing soft skills development (including communication, supervisory, and management skills), video can enhance role playing and behavior modeling. It can also provide opportunities for self‐observation and evaluation through the taping of simulated or actual interactions.