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Purpose
The purpose of this paper is to outline the development of a Skype‐based, study abroad reference service.
Design/methodology/approach
The paper discusses the criteria used for technology and situates the project in the literature on study abroad reference services.
Findings
Using Skype, a free video‐conferencing software, allows librarians to offer reference services to study abroad students effectively, easily, and without new technologies or significant cost.
Originality/value
The paper offers other librarians strategies for developing and launching similar programs and shares challenges encountered to prepare librarians for success in their own projects.
© Emerald Group Publishing Limited
2010
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