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Journal Articles

“It's research made easier!” SMS and chat reference perceptions

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Margie Ruppel, Amy Vecchione
Journal: Reference Services Review
Reference Services Review (2012) 40 (3): 423–448.
https://doi.org/10.1108/00907321211254689
Published: 10 August 2012
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Journal Articles

Instant messaging reference: users’ evaluation of library chat

Available to Purchase
Margie Ruppel, Jody Condit Fagan
Journal: Reference Services Review
Reference Services Review (2002) 30 (3): 183–197.
https://doi.org/10.1108/00907320210435464
Published: 01 September 2002
View article titled, Instant messaging reference: users’ evaluation of library chat
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