Keywords: Diversity
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Journal Articles
Reference Services Review (2024) 52 (1): 100–113.
Published: 07 November 2023
... diversity literature as staffing, culture, collections, services and programming (2019 , p. 220). This article serves as an entry point for institutional assessments of existing diversity climates and as a useful resource for implementation of diversity policies. Similarly, in 2021, a new principle...
Journal Articles
Reference Services Review (2023) 51 (3-4): 302–318.
Published: 05 September 2023
... library services. There has been a lack of empirical research on reference service equality in North America for over a decade, and there is a need to re-examine service equality. This is timely and important given (1) the increased awareness of diversity and inclusion among librarians in the USA...
Journal Articles
Journal Articles
Journal Articles
Reference Services Review (2022) 50 (1): 64–80.
Published: 14 December 2021
... field. © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Libraries Librarians Diversity Whiteness Antiracism BIPOC Alyssa Jennings can be contacted at: alyssa.jennings.514@gmail.com 01 07 2021 10 09 2021 10 11 2021...
Journal Articles
Reference Services Review (2022) 50 (1): 113–126.
Published: 13 December 2021
... acknowledge that BIPOC voices and experiences add tremendous value to the library workplace. At the heart of this paper is the belief that reparations for past racial injustices should not only fix past wrongdoings, but also contribute to positive workplace cultures. Academic libraries Diversity...
Journal Articles
Reference Services Review (2020) 48 (3): 373–383.
Published: 21 July 2020
... re-use rights only Academic libraries Diversity Assessment Library materials University libraries Educational equity Consumer prices for college textbooks increased by 88% from 2006 to 2016 (Bureau of Labor Statistics, 2016), putting a significant burden on students. Consequently...
Journal Articles
Journal Articles
Reference Services Review (2020) 48 (1): 183–199.
Published: 10 January 2020
... to information literacy programs. Social implications The reflection presented in this paper can aid in expanding awareness in LIS surrounding issues of equity and justice, and impart urgency and need for institutional change. Originality/value Given the lack of diversity in library and information...
Journal Articles
Reference Services Review (2019) 47 (4): 544–555.
Published: 03 September 2019
... is increasingly being used in librarianship, there has not been a systematic exploration of the concept and how it applies to library contexts. Library management Organizational culture Communication Diversity Library services Reference services Imagine: A patron approaches the reference desk...
Journal Articles
Reference Services Review (2019) 47 (1): 6–20.
Published: 12 October 2018
...Jim Hahn Purpose The purpose of this paper is to undertake a formative evaluation of growth over time that would demonstrate diverse library users’ development as they interact with mobile digital library services. Design/methodology/approach This paper incorporated a server log analysis...
Journal Articles
Reference Services Review (2018) 46 (3): 425–438.
Published: 08 October 2018
... that will remain relevant even as technologies change. Findings Many libraries and vendors have taken steps to provide equal access to websites and electronic resources in recent years. While the literature reflects an increasing level of critical engagement with concepts around disability and diversity...
Journal Articles
Reference Services Review (2012) 40 (2): 258–276.
Published: 11 May 2012
...Lori S. Mestre Purpose This article aims to report on a usability study to assess whether students performed better after working through a screencast library tutorial or a web‐based tutorial with screenshots. Design/methodology/approach This qualitative study asked 21 students from diverse...
Journal Articles
Reference Services Review (1999) 27 (3): 266–271.
Published: 01 September 1999
..., incorporating diversity into the library lecture is just as important when you discover that the make‐up of the students is quite homogeneous; in fact, it may be even more important.) In the brave new world of the Net and Web, it has become essential that librarians engage actively with faculty, this time...

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