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Keywords: Diversity
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Journal Articles
Reference Services Review (2024) 52 (1): 100–113.
Published: 07 November 2023
... diversity literature as staffing, culture, collections, services and programming (2019 , p. 220). This article serves as an entry point for institutional assessments of existing diversity climates and as a useful resource for implementation of diversity policies. Similarly, in 2021, a new principle...
Journal Articles
Reference Services Review (2023) 51 (3-4): 302–318.
Published: 05 September 2023
... library services. In July 2021, the American Library Association updated their Code of Ethics (American Library Association, 2021), adding a ninth principle in support of diversity and inclusion, which reads: We affirm the inherent dignity and rights of every person. We work to recognize...
Journal Articles
Journal Articles
Journal Articles
Reference Services Review (2022) 50 (1): 64–80.
Published: 14 December 2021
... of overt racism through diversity, equity and inclusion (DEI) initiatives. Considering these origins alongside academic institutions that, by their very nature, were designed to maintain and promote slavery and genocide, we must continue to question how to undo the whiteness of libraries. To further...
Journal Articles
Journal Articles
Reference Services Review (2020) 48 (3): 373–383.
Published: 21 July 2020
... pass rates. © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Academic libraries Diversity Assessment Library materials University libraries Educational equity Consumer prices for college textbooks increased by 88% from 2006 to 2016...
Journal Articles
Reference Services Review (2020) 48 (1): 183–199.
Published: 10 January 2020
... to information literacy programs. Social implications The reflection presented in this paper can aid in expanding awareness in LIS surrounding issues of equity and justice, and impart urgency and need for institutional change. Originality/value Given the lack of diversity in library and information...
Journal Articles
Reference Services Review (2020) 48 (1): 63–90.
Published: 10 January 2020
...Brittany Paloma Fiedler; Rosan Mitola; James Cheng Purpose The purpose of this paper is to describe how an academic library at one of the most diverse universities in the country responded to the 2016 election through the newly formed Inclusion and Equity Committee and through student outreach...
Journal Articles
Reference Services Review (2019) 47 (4): 544–555.
Published: 03 September 2019
... Publishing Limited Licensed re-use rights only Library management Organizational culture Communication Diversity Library services Reference services Imagine: A patron approaches the reference desk with a question. This is not a difficult exercise. Indeed, it is a routine...
Journal Articles
Reference Services Review (2019) 47 (1): 6–20.
Published: 12 October 2018
...Jim Hahn Purpose The purpose of this paper is to undertake a formative evaluation of growth over time that would demonstrate diverse library users’ development as they interact with mobile digital library services. Design/methodology/approach This paper incorporated a server log analysis...
Journal Articles
Reference Services Review (2018) 46 (3): 425–438.
Published: 08 October 2018
... that will remain relevant even as technologies change. Findings Many libraries and vendors have taken steps to provide equal access to websites and electronic resources in recent years. While the literature reflects an increasing level of critical engagement with concepts around disability and diversity...
Journal Articles
Reference Services Review (2012) 40 (2): 258–276.
Published: 11 May 2012
...Lori S. Mestre Purpose This article aims to report on a usability study to assess whether students performed better after working through a screencast library tutorial or a web‐based tutorial with screenshots. Design/methodology/approach This qualitative study asked 21 students from diverse...
Journal Articles
Reference Services Review (1999) 27 (3): 266–271.
Published: 01 September 1999
... on diversity are having on California campuses, it is safe to say that progressive movements are on the defensive. Whereas a mere five or six years ago, a program on diversity in libraries, let alone one on as specialized a topic such as library instruction, would have drawn a significant audience, it has...

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