Update search
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
NARROW
Format
Journal
Type
Date
Availability
1-3 of 3
Keywords: Online reference
Close
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Sort by
Journal Articles
Paula R. Dempsey, Glenda M. Insua, Annie R. Armstrong, Holly Joy Hudson, Kristyn Caragher, Mariah McGregor
Journal:
Reference Services Review
Reference Services Review (2024) 52 (3): 420–449.
Published: 26 August 2024
... compares transcripts at one institution; findings may be most applicable to large, research institutions that seek to incorporate ILI in online reference services. Practical implications Chat reference training should include best practices for ILI relevant to specific subject domains for providers...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2021) 49 (1): 94–110.
Published: 01 February 2021
... libraries Reference services Empirical study Virtual reference Online reference Subject librarians Chat Research results University libraries Academic libraries often staff “Ask a Librarian” virtual reference services with non-librarians, including student employees, especially at night...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2012) 40 (3): 423–448.
Published: 10 August 2012
... three main research questions: © Emerald Group Publishing Limited 2012 SMS Chat Texting Online reference Reference services Students RQ1. How do students view the quality of help they received through chat and SMS reference? RQ2. What do students perceive...
