... Publishing Limited Licensed re-use rights only Library management Organizational culture Communication Diversity Library services Reference services Imagine: A patron approaches the reference desk with a question. This is not a difficult exercise. Indeed, it is a routine...

... Changing organizational culture is a complex undertaking, particularly for those without supervisory duties. This paper applies approaches of change leadership and assessment from existing literature to an instruction program through the lens of “coordinator syndrome.” Librarians from institutions where...

.... Research limitations/implications – The paper focuses on one unit within an academic library, rather than an academic library as a whole. Practical implications – Changing organizational culture, creating cultures of assessment, and/or implementing course-integrated assessment exemplify some...

... reference literature and starts to address this gap. © Emerald Group Publishing Limited 2013 Public libraries Resources Reference services Culture Organizational culture Case studies Information technology Blue Punch:1 gal. water½ C. sugar11 small cans lemonade1 scant Tbsp. blue color...

...Jennifer Rosenfeld; Raida Gatten; Meredith Gorran Farkas Purpose The purpose of this paper is to explore the idea of using Kotter's eight‐step model for change leadership to create a culture of assessment that is embedded in the organizational culture of an academic library. Design/methodology...

... Organizational culture Third, don't live in the past, but also don't disregard the successes and achievements you have created. Build upon these proud accomplishments, and don't let anyone ignore or degrade them as you look ahead and plan for the future. Fourth, build strategic external partnerships...