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Keywords: Customer expectations
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Journal Articles
Retail service quality in India: construct exploration and measure development
Available to Purchase
South Asian Journal of Global Business Research (2015) 4 (1): 129–148.
Published: 02 March 2015
... satisfaction Customer expectations Quality dimensions Retail service quality measure Retailing is one of the more recent industries that have been opened up to foreign competition in India. As a result, it is has been undergoing major structural changes. It is estimated that organized retail share...
