.... Practical implications The paper offers a roadmap for leaders emphasizing transparency, accountability, and ethical crisis response, alongside proactive measures to prevent trust erosion. Social implications Findings underscore the societal importance of institutional trust for individual autonomy...

... the accountability in the financial and social performance of tourism operators in large touristic cities. Design/methodology/approach In total, 95 usable questionnaires as the required data were collected from the top managers of four- and five-star hotels in Iran. Findings Partial least squares (PLS...