Organisations need to have a profound level of understanding of their supply chains if they are to successfully find sources of competitive advantage within them. Current methodologies for analysing supply chains, such as the Supply Chain Operations Reference (SCOR) model, are not sufficiently comprehensive, particularly when it comes to understanding the complex social and political factors that are an integral part of any supply chain. This paper aims to use a case study of a supply chain from the public utility industry sector in Australia to develop an integrated framework for analysing supply chains within a multi‐disciplinary and multi‐method research paradigm.
The case study supply chain was mapped with the SCOR modelling tool which provided insights into the physical characteristics and value points along the supply chain.
Analysis of the SCOR model map also helped identify 31 key “actors” in the chain, who were then interviewed in depth. These interviews provided insights into the social and political factors which determined the supply chain performance.
The outcome of this study is a framework that provides two primary benefits. First, it shows the relationships between relevant variables from different disciplines (i.e. corporate governance, infrastructure, operations knowledge, social climate and innovation), and how they impact on performance. Second, the framework provides a way forward in synthesising multi‐disciplinary and multi‐method research into a coherent whole.
