The purpose of this paper is to analyse professionals’ competencies in supply chain management (SCM) in the mid-sized supermarket sector in Brazil as a way of broadening the understanding of the importance and the use of competencies in business development.
The survey was conducted with 60 managers from 34 companies in the mid-sized supermarket sector in the metropolitan region of Natal, Brazil. The managers evaluated the importance and use of a set of 24 general and specific competencies related to SCM. The gaps between importance and use were identified and analysed.
The results showed that the level of use was below the level of importance for all competencies, and the general competencies somehow received more attention than specific competencies in the development and execution of SCM activities. Moreover, the overall average of the gaps between levels of use and importance calculated for the general competencies was less than the general average of the gaps calculated for the specific skills.
The research was carried out with a sample of mid-sized supermarkets in a particular region. Therefore, it is recommended that the research be extended to other contexts and supermarket companies of other sizes.
The calculated gaps between managers’ expectations or attributed importance and the perceived levels of competence use in supermarket organisations revealed important lines of action for correcting the course in human resources policy.
The present paper elaborated on an opportunities matrix, gaps × importance, showing how managers can set priorities to fill competence gaps and improve the companies’ human resources. Besides, it compares levels of importance and uses for two groups of competencies, general and specific related to SCM.
