The purpose of this paper is to explore information sharing (IS) in triadic supply chain relationships through social capital lenses in the Kenyan dairy supply chain context, a setting challenged by the need to increase transparency and improve supply chain performance.
The study used a multiple-case study design. Data was collected using a range of methods, including semi-structured interviews. Six cases with a triadic unit of analysis were identified and analyzed within the Kenya dairy supply chain.
The study finds that IS and the presence of social capital hinge on the type of triad and the size of the involved suppliers. The study discovers different outcomes of IS on the development of social capital, highlighting the challenges for buyers to develop social capital with second-tier suppliers, while it may be beneficial for horizontal relationships between first-tier suppliers.
This study contributes to extant literature on IS in supply chains by exploring different types of triadic relationships in dairy supply chains in an emerging country context. The type of triad is an antecedent of information, providing a unique and novel insight. Furthermore, the study highlights distinct contextual characteristics of Africa that can influence the IS process.
