Minding other people’s business: perspectives on outsourcing at Bradford & Bingley

Illustrates the scope of the benefits resulting from a strategic partnership approach to outsourcing, as opposed to the traditional sub‐contracting approach which typically delivers only partial solutions to what, on the face of it, appear peripheral problems. Presents the case of Alistair McIntosh Limited, an independent business specialising in the provision of managed print solutions throughout the whole supply chain, which took over the Bradford & Bingley in‐house print plant and warehousing operation. Suggests that the relationship has allowed the Bradford & Bingley to concentrate on its revenue‐generating core business while outsourcing its peripheral functions to Alistair McIntosh Limited.