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Describes the specification and design of an application system to allow a large supplier of herbs and spices to supermarkets to manage more effectively its merchandiser supply chain. The system takes advantage of the latest generation of hand‐held devices and developments in the Internet as means of supporting a low cost communication platform. Details the various stages of the design taking into account the rapidly changing technology in the handheld and palm top market place, together with the dynamic requirements of the customer. The solution identified and developed provides significant cost savings and additional functionality. Considers the issues involved in being one of the first implementers of a new hardware and software suite.

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