... communication and satisfaction within the relationship (Caceres and Paparoidamis, 2007 ; Nyaga et al., 2010). There is substantial agreement among researchers that the level of commitment to a business relationship is strongly related to its sustainability (Eksoz et al., 2014 ; Gao et al...

... in extending sustainability across a TSC. Design/methodology/approach This paper presents a case study of a TSC with a shipper, a third-party logistics firm and a hauler. Each actor’s views on sustainability-related communication and relations with other TSC actors are analyzed through the lens of agency...

... offering (products, services), communication (promotion, PR), and action (behaviour and views expressed). Consumers adopt supply chain reputation as a yardstick when making purchase decisions. It is therefore critical to manage reputational risk in the supply chain and this paper outlines the cause...

...Marian Oosterhuis; Taco van der Vaart; Eric Molleman Purpose The literature on supply chain management has focused on the benefits of frequent and strategic communication in supply chains. However, it has paid much less attention to the difficulties and conflicts associated with day‐to‐day...

... addressing country comparisons of patient experiences, four major problem categories are distinguished: communication, patient safety, waiting times, and integration. Although problems also occur within organisational boundaries, the steps from one provider to the next generally represent the weakest spots...

... communication is a vital process for the design. The aim of the present work is to investigate how construction design under supply chain partnering can be improved through a study of communication issues and problems. Design/methodology/approach A questionnaire survey is initially conducted to investigate...

...Victoria Bordonaba‐Juste; Jesús J. Cambra‐Fierro Purpose The purpose of this paper is to highlight the efforts of a Spanish SME, Bodega Pirineos, to combine technology and a customized strategy in communication management with its suppliers. This is extremely important because of the necessity...

... that the direct influence of the buyer's market orientation on attitudinal loyalty is negative but that an indirect positive effect also exists through communication, conflict, satisfaction, and trust. The research also reveals that these results are not contingent on the buyer's dependence on the supplier...

... is the strength or dominance of the manufacturer. Strong and frequent unidirectional communication exists between the manufacturer and the supplier and between the manufacturer and the distributor. These connections are the crux of the supply chain. From this strong relationship, the supply chain is able...