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Keywords: Complaints
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Journal Articles
Supply Chain Management: An International Journal (2016) 21 (2): 273–286.
Published: 14 March 2016
... that SR could be used for complaint management as well as in understanding and addressing the gaps in internal operations and employee skill sets. Factors such as training, operating systems, empowerment, incentives, and feedback were identified as critical in providing effective SR. Process improvement...

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