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Keywords: Customer orientation
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Journal Articles
Supply Chain Management: An International Journal (2001) 6 (2): 60–74.
Published: 01 May 2001
... and customers. A number of quality experts, including Crosby (1979), Deming (1982), and Juran (1992) have broadly defined two dimensions of BPI: © MCB UP Limited 2001 Electronic data interchange BPR Customer orientation In the present dynamic environment, organizations are required...

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