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1-9 of 9
Keywords: Customer relations
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Journal Articles
Relational orientation of triadic supply chains with structural holes: an empirical comparison of rents derived from bridging the structural holes
Available to Purchase
Supply Chain Management: An International Journal (2020) 25 (5): 565–583.
Published: 28 April 2020
... dyads, relative to the other structural hole states. H3. The rent yielded by the buyer is lower for the Structural Hole State 3, representing a weak relational posture of actors in both dyads, relative to other structural hole states. Customer relations Customers Supplier...
Journal Articles
Manufacturer structural embeddedness and the network rent: the intervening role of relational embeddedness in the triadic supply chains
Available to Purchase
Supply Chain Management: An International Journal (2019) 24 (3): 334–354.
Published: 06 February 2019
... at: artur.swierczek@uekat.pl 18 06 2018 19 09 2018 29 10 2018 29 10 2018 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Social capital Supply chain management Customer relations Embeddedness The increasing complexity...
Journal Articles
The effects of different aspects of ISO 9000 implementation on key supply chain management practices and operational performance
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Supply Chain Management: An International Journal (2012) 17 (3): 306–322.
Published: 27 April 2012
... Supply chain management Quality management ISO 9000 series Channel relationships Customer relations Australia Process management The ISO 9000 international standard has become a worldwide quality management norm for many organizations around the world. Since its introduction in 1987...
Journal Articles
Knowledge creation in a supply chain
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Supply Chain Management: An International Journal (2008) 13 (3): 241–250.
Published: 02 May 2008
.... Through empirical study, a better understanding of the dynamics of knowledge creation in a supply chain can be gained. © Emerald Group Publishing Limited 2008 Knowledge creation Supply chain management Organizational porocesses Technology led strategy Customer relations Taiwan...
Journal Articles
Driving towards sustainable profitability: transportation service providers and customer relationship management
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Supply Chain Management: An International Journal (2007) 12 (2): 85–87.
Published: 20 March 2007
... that information to their advantage. The result of that is increased volume and deeper penetration into our business. Transportation Customer relations Customer loyalty ...
Journal Articles
Construction supply chain integration: an elusive goal?
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Supply Chain Management: An International Journal (2005) 10 (4): 319–326.
Published: 01 September 2005
... 2005 Construction industry Supply chain management United Kingdom Customer relations While many authors have argued the case for improved management practices that could lead to better integration across the different tiers of the construction supply chain (e.g. Bresnen and Marshall...
Journal Articles
From supply‐chain management to value network advocacy: implications for e‐supply chains
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Supply Chain Management: An International Journal (2005) 10 (2): 77–83.
Published: 01 April 2005
.... As demonstrated by the early examples cited above, SCM initiatives focused primarily upon managing linear fulfillment functions. © Emerald Group Publishing Limited 2005 Supply chain management Value analysis Customer relations Companies today increasingly recognize that improved management...
Journal Articles
Fashions of learning: improving supply‐chain relationships
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Supply Chain Management: An International Journal (2005) 10 (1): 18–25.
Published: 01 February 2005
... learning by comparison could be classified in terms of a set of lower‐level learning behaviours and routines (simplistic, structured, and efficiency‐driven routines (Table I). Learning organizations Supplier relations Customer relations Supply chain management This paper suggests...
Journal Articles
Development of a case based intelligent supplier relationship management system – linking supplier rating system and product coding system
Available to Purchase
Supply Chain Management: An International Journal (2004) 9 (1): 86–101.
Published: 01 February 2004
... after order allocation, are greatly reduced. In addition, performance of suppliers can be monitored effectively. Customer relations Supplier relations Supply chain management Help desks Product information Case‐based reasoning is a problem solving technique in which past cases...
