... satisfaction and shareholder value. Design/methodology/approach SCM competency is assessed with data from the expert opinion element of Gartner Supply Chain Group's (formerly AMR Research) supply chain top 25 rankings; the American Customer Satisfaction Index (ACSI) database and the recently developed...

... industry best practice. Findings The supplier of telecommunications equipment found that by deploying three different supply chains that corresponded to three types of customers' demand chains it could simultaneously improve customer satisfaction and effectiveness. The supplier of fasteners found...

... that effective integration with suppliers is a key factor for achieving competitive advantage. In new product development, the benefits from integrating with suppliers are extensive from reducing time to market, reducing costs, improving customer satisfaction and reducing quality problems, among others (Takeishi...

... that the factors determining company‐supplier relationships have to be thoroughly studied and additional models explaining these relationships have to be tested. © Emerald Group Publishing Limited 2008 Supply chain management Supplier relations Customer satisfaction Spain We may thus...

... and reliable instruments to measure the sub‐dimensions of spanning flexibility. The results indicate strong, positive, and direct relationships between flexible spanning competence and capability, and between flexible spanning capability and customer satisfaction. Originality/value This paper describes...

... and nature of knowledge redundancy?” 2. “How can organizations foster the appropriate knowledge redundancy in buyer‐seller relationships?” and 3. “What are the consequences of knowledge redundancy for organizations?” Supply chain management Knowledge management Customer satisfaction...

... are more dependent on both their up‐stream and down‐stream trading partners and are more dissatisfied and less trusting of their exchange partners. © MCB UP Limited 2003 Performance monitoring Transaction costs Buyer‐seller relationships Customer satisfaction Trust Purchasing power Vietnam...

... and unit price), supplier involvement on design teams and in continuous improvement programs, four dimensions of customer satisfaction (competitive pricing, product quality, product variety, and delivery service), and overall firm performance. H3. Involving suppliers on product design teams...

...A.M. Pearce Presents a case study of the marketing strategy of Birds Eye Wall’s and its focus on functional and service‐related aspects of its trading relationships. Stresses the importance of the efficient consumer response process towards achieving both customer satisfaction and business...