... for the selection of a key/distinguished supplier were: © MCB UP Limited 2003 Supply‐chain management New Zealand Manufacturing industry Customer service Benchmarking Supply chain management (SCM) is a relatively new concept involving the integration of all the value‐creating elements...

...Michael Lainas Drawing on the experience gained from the recent turnaround of fortunes at The CERT Group, describes the key role of customer service and the challenges associated with establishing a service culture in one of the UK’s leading third party logistics providers. The process was so...

...Nick Siragher Reviews the current status of sales, marketing and customer service processes. Outlines how business processes or other disciplines are not necessarily appropriate to marketing. Asserts that there will continue to be greater emphasis to integrate ERP and sales and marketing systems...