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Keywords: Customer service management
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Journal Articles
Determining a cost‐effective customer service level
Available to Purchase
Supply Chain Management: An International Journal (2008) 13 (3): 225–232.
Published: 02 May 2008
... to each of these three variables to improve model fit. © Emerald Group Publishing Limited 2008 Customer services quality Customer service management Inventory management Cost effectiveness Electronics industry Supply chain management offers great potential for organizations...
Journal Articles
The perceived impact of successful outsourcing on customer service management
Available to Purchase
Supply Chain Management: An International Journal (2005) 10 (5): 402–411.
Published: 01 December 2005
...Gary Graham; Kok Wei Khong Purpose The purpose of this paper is to examine the perceived impact of outsourcing on customer service management. Design/methodology/approach The examination was conducted via a survey on 124 companies in Malaysia. Using the framework from Elmuti, factors...
