... on the sustainable orientation of business practices, leading to increased competitiveness and resilient business strategy. Several implications are derived for practitioners, policymakers and society to promote reverse logistics. Methodologically, this study extends existing Delphi methods by conducting...

... competency Customer satisfaction Shareholder value analysis Economic value added Supply chain management metrics Delphi method Supply chain management (SCM) “will ultimately separate the winners from the losers,” (Spekman et al., 2002 , p. 41). Yet, the relationship between SCM...

...Heriberto Garcia Reyes; Ronald Giachetti Purpose This research aims to develop a supply chain maturity model so that Mexican firms can evaluate their current supply chain operations and develop an improvement road‐map. Design/methodology/approach The Delphi Method was used with 80 experts...