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Keywords: Economic value added
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Journal Articles
The influence of supply chain management competency on customer satisfaction and shareholder value
Available to PurchaseAlexander Ellinger, Hyunju Shin, William Magnus Northington, Frank G. Adams, Debra Hofman, Kevin O'Marah
Supply Chain Management: An International Journal (2012) 17 (3): 249–262.
Published: 27 April 2012
... Economic Value Added (EVA) Momentum financial metric are utilized as outcome measures. Findings Firms recognized by peers and experts for superior SCM competency exhibit higher levels of customer satisfaction and shareholder value than their respective industry averages. Research limitations...
