Keywords: Highly reliable organisations
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Journal Articles
Supply Chain Management: An International Journal (2021) 26 (3): 371–384.
Published: 28 September 2020
... feedback (“voice of the patient as a customer”) stimulates local interventions to improve service delivery and enact the essential characteristics of highly reliable organisations (HRO). Design/methodology/approach A realist approach involving an exploratory hospital case study using user feedback from...

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