Keywords: Organizational structure
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Journal Articles
Journal Articles
Supply Chain Management: An International Journal (1999) 4 (5): 226–230.
Published: 01 December 1999
... the managers and supervisors are enablers to the frontliners to maximise the impact of their interface with the customers. With this structure you end up with two‐way communication (see Figure 1). © MCB UP Limited 1999 Customer service Organizational structure Organizational change...
Journal Articles
Supply Chain Management: An International Journal (1999) 4 (5): 254–256.
Published: 01 December 1999
... responsibility and reporting lines, R and D or certain staff functions) remain vertical. A question which therefore emerges is whether the horizontal, supply chain based, process organization represents a new organizational structure, in addition to the Mintzberg typology. It is implemented in three phases...

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