... Organisations and governments delivering complex projects and knowledge-intensive professional services should guard against outsourcing the “coordination” activity to a third party, thereby relinquishing the bridge position. Handing over the bridge position to an integrator would leave the client vulnerable...

... of innovation for professional services staff. The setting of the improvement focusses on a true “voice of the customer” rather than attempting to improve arbitrarily internal process efficiency has major benefits for staff and their engagement with the right interventions to support higher performance...

...Na Fu; Patrick C. Flood; Janine Bosak; Tim Morris; Philip O'Regan Purpose The aim of this study is to better understand service supply chain management by analysing the professional service supply chain in professional service firms (PSFs) and exploring how the high performance work systems (HPWS...

...Fariborz Rahimnia; Mahdi Moghadasian Purpose This paper aims to show how leagility can be applied in professional services, especially hospitals. Design/methodology/approach The case study approach was used to consider the concept of leagility in professional services. Therefore, it studies...