... an alignment perspective. Design/methodology/approach The paper is based on a single case study of a service division of a large Danish wind turbine generator manufacturer based on 18 semi-structured interviews. Findings A strategic alignment framework comprising human, information technology...

...Manisha Kumar; Nicholas Rich; Maneesh Kumar; Ying Liu Purpose This paper aims to explore patient to care provider reverse exchanges to improve the care processes and service supply chain using an online feedback platform. This paper demonstrates how a better understanding of timely and unsolicited...

...Aline Pietrix Seepma; Carolien de Blok; Dirk Pieter Van Donk Purpose Many countries aim to improve public services by use of information and communication technology (ICT) in public service supply chains. However, the literature does not address how inter-organizational ICT is used in redesigning...

...Robert van Kalsbeek; Manda Broekhuis; Kees Jan Roodbergen Purpose The purpose of this paper is to understand which controlling and enabling practices are used, how the numerous supplying partners are managed and how positive network effects are generated in online service triads (multi-sided...

...Vikas Kumar, Marlene Amorim, Arijit Bhattacharya, Jose Arturo Garza-Reyes; Qile He; Abby Ghobadian; David Gallear; Loo-See Beh; Nicholas O'Regan Purpose – Recognizing the heterogeneity of services, this paper aims to clarify the characteristics of forward and the corresponding reverse supply...

...J.B. Rae‐Smith; Alexander E. Ellinger Providing customers with online logistics service systems that enable instantaneous and continuous communication within and between firms has become a key priority for many organizations. This paper focuses on a description of the roll out and initial...