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Keywords: Service quality assurance
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Journal Articles
Supply Chain Management: An International Journal (2011) 16 (5): 362–378.
Published: 09 August 2011
... ; Parasuraman et al., 1985). © Emerald Group Publishing Limited 2011 Service quality assurance Supply chain management Competitive advantage Organizational performance Concepts such as exchange, supplies, distribution, production, raw material, information, and funds have been...
Journal Articles
Supply Chain Management: An International Journal (2006) 11 (1): 82–94.
Published: 01 January 2006
...@mech.iitd.ernet.in © Emerald Group Publishing Limited 2006 Service quality assurance Supply chain management Modelling Gap analysis Measurement Performance measures With the fast developing world economy and global marketplace, there has been a drastic increase in the pressure...
