Keywords: Sub-Saharan Africa
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Journal Articles

The interplay between customer integration, transactive memory system and supply chain responsiveness: the roles of supply chain relational capital

Alexander Otchere Fianko, Meshach Awuah-Gyawu, Daniel Etse
Journal: Supply Chain Management: An International Journal
Supply Chain Management: An International Journal (2025) 30 (5): 536–551.
https://doi.org/10.1108/SCM-01-2025-0025
Published: 26 August 2025
... relational capital Sub-Saharan Africa In today’s hypercompetitive and rapidly changing business environment, characterised by rapid technological advancement, customer lifestyle changes, demand uncertainty and availability of alternatives, it has become imperative and critically important...
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Journal Articles

Customer integration and customer value: contingency roles of innovation capabilities and supply chain network complexity

Alexander Otchere Fianko, Dominic Essuman, Nathaniel Boso, Abdul Samed Muntaka
Journal: Supply Chain Management: An International Journal
Supply Chain Management: An International Journal (2023) 28 (2): 385–404.
https://doi.org/10.1108/SCM-12-2020-0626
Published: 28 February 2022
... Limited Licensed re-use rights only Supply-chain management Complexity Customer value Customer integration Firm innovation Supply chain network complexity Sub-Saharan Africa Arizona State University and Kwame Nkrumah University of Science and Technology 7200AA20CA00010...
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