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Keywords: Supply chain management metrics
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Journal Articles
The influence of supply chain management competency on customer satisfaction and shareholder value
Available to PurchaseAlexander Ellinger, Hyunju Shin, William Magnus Northington, Frank G. Adams, Debra Hofman, Kevin O'Marah
Supply Chain Management: An International Journal (2012) 17 (3): 249–262.
Published: 27 April 2012
... competency Customer satisfaction Shareholder value analysis Economic value added Supply chain management metrics Delphi method Supply chain management (SCM) “will ultimately separate the winners from the losers,” (Spekman et al., 2002 , p. 41). Yet, the relationship between SCM...
