Xerox aims to be model of self‐improvement

In this century there is likely to be more self‐examination by manufacturing industries. This is not a case of firms putting themselves in the psychiatrist’s chair; rather, companies will be looking more closely at the mechanics of how their organization works, to see where traditionally distinct functions can be brought together in the interests of efficiency and competitive advantage. There is evidence for this in the growing use throughout the world of enterprise resource planning (ERP) systems to try to standardize, rationalize, integrate and automate business processes.