Diary

Customer Management World 2006Sydney, Australia, 7-8 March 2006

Customer Management World 2006 is where the ideas, intelligence and relationships develop the business models of the future. The conference features:

• visionary keynote presentations;

• international presenters;

• a case study based program that ensures quality information;

• dynamic panel sessions;

• presenters that are active participants in the Australian customer contact market; and

• premium, leading edge Workshop lead by a customer contact guru.

Contact: Paul Guy, Project Director; e-mail: paul.guy@terrapinn.com; web site: www.terrapinn.com/2006/cmw%5Fau/Custom5733.stm

Corporate Responsibility 2006: Emerging Risks and Evolving ResponsibilitiesLondon, UK, 13-16 March 2006

Corporate Responsibility 2006 is the eighth in Chatham House’s highly successful CR series of major international conferences. Now a well-established feature on the business scene, corporate responsibility is a key strategic issue for companies across all sectors, from SMEs to global corporations. This conference will examine key areas where companies face increasing scrutiny, in an environment where even the smallest business decision on the ground can affect the way a company is viewed globally.

Speakers include:

• Malcolm Wicks MP, Minister of State (Energy), Department of Trade and Industry;

• John Elkington, Founder and Chairman, SustainAbility;

• Dr Alan Knight, Head of Corporate Social Responsibility, SABMiller plc;

• Georg Kell, Executive Head, UN Global Compact; and

• David Nussbaum, Chief Executive Officer, Transparency International.

Participants will have the opportunity to examine the following key issues:

• What are the current geopolitical trends in the development of CR?

• What are the risks businesses face in corrupt environments, and what policies and actions should they adopt to mitigate that risk?

• What are a company’s roles and responsibilities in reducing carbon emissions?

• In an international context, what are the differing perceptions and requirements of good corporate governance?

• How can companies manage their relationship with their labor forces in the context of varying international standards (examples from China, USA and Japan)?

• What can companies do to protect consumers from the risks that their products may pose (alcohol, gambling, financial products)?

• What policies can companies adopt to encourage pro-poor markets and alleviate poverty?

Attend this event to participate in the debate on how businesses can incorporate CR into their mainstream activities whilst benefiting stakeholders and the bottom line.

Contact: Dino Ribeiro; e-mail: dribeiro@chathamhouse.org.uk;web site: www.chathamhouse.org.uk/index.php?id=5&cid=84

1st International Management Conference 2006Bridgetown,Barbados, 26-28 March 2006

The primary interest of the Management Conference is knowledge-based social and economic change for competitiveness for small island enterprises. Driven by globalization and advances in information technology, this change has been characterized in terms of emerging information/knowledge societies and a global knowledge-based economy.

The conference will offer a comprehensive overview of current thinking in management for competitiveness for small island enterprises. Its perspectives will range from big picture analyses in keynote addresses by internationally recognized experts in the field of management, to detailed case studies of management practice. It will traverse a broad terrain, from theory and analysis to practical strategies for action.

Contact: Denise Reid-Husbands; e-mail: denrh@caribsurf.com;web site: http://socsci.uwichill.edu.bb/DOMSconf2006.html

16th European Business Information ConferenceMilan, Italy, 29-31 March 2006

EBIC has established itself as the annual meeting place for executives who are passionate about the value that knowledge and information can bring to organizations in all sectors. EBIC is not a traditional conference where delegates sit and listen to a string of presentations – it is a dynamic event where the invited peer group engage in discussion and debate with each other and with experts – where key issues and concerns are thrashed out,solutions explored and decisions made. It is the one event in the year where you can take a little time to share new ideas, to learn from others experience and share what’s “keeping you awake at night” with colleagues and work with them to identify new approaches and strategies.

Contact: Jacky Berry, Training Manager; e-mail: jacky.berry@tfpl.com; web site: www.tfpl.com/thought leadership/ebic.cfm