Black belts save Motorola a billion Available to Purchase

A continuous flow of flawless products and services is the holy grail of all companies. Over the years various strategies, such as TQM, have been proposed to improve processes and output. Six Sigma, developed by the Motorola Corporation, is one of the most recent and far‐reaching quality programs. It uses a range of techniques to measure and improve performance. This article examines the way the program was implemented in Motorola and in General Electric.