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As one advertising slogan keeps reminding us – it’s good to talk. This is also true in the workplace where effective communication is essential if knowledge and information is to be exploited to the full. And an organization that boasts a knowledgeable workforce can gain considerable competitive advantage over its rivals. Roth details how pharmaceutical company AstraZeneca has utilized a knowledge management initiative to enhance the creation of knowledge, and to establish and improve relations between the different factions of its organization.

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