How Chase Manhattan made BPR fit the bill: Is the status quo an option? Available to Purchase

The idea that businesses faced with the need for radical change should eschew performance improvement projects is clearly nonsense. However, it has been estimated that almost 70 percent of re‐engineering projects fail. In the face of such statistics pessimists might be inclined to opt for the status quo. Optimists on the other hand might assume blithely that, if they take some form of action, they will be among the lucky minority.