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Purpose

Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

“George” represents an enormously promising future for artificial‐intelligence (AI) avatars on the internet. Powered by award‐winning AI that was developed by British programmer Rollo Carpenter, George, the avatar, is also the product of groundbreaking work by Tim Child founder of British firm Televirtual. George is also the end‐result of four IST‐funded projects in recent years. While still a prototype, the commercial interest in George and other members of his chatbot species points to a very promising future for the technology.

Originality/value

Provides strategic insights and practical thinking that have influenced some of the world's leading organizations.

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