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Purpose

The purpose of this paper is to describe how VVAA's decision to work with the Nyenrode Business University (EMDC) to develop and change the culture of its organization and improve the business proposition they offered to their members.

Design/methodology/approach

The paper details the consequences for VVAA decision to strengthen the existing management and key professionals. By offering the top 80 key people (managers and professionals) a developmental program which would raise the awareness of their own competences and the need for more cross boundary cooperation.

Findings

The paper reports that an organizational transformation program can only be successful if it is part of a set of interventions to really change the company. Consistency in behavior at the top is crucial because everybody watches the behavior of top management and becomes extremely aware of discrepancies and inconsistencies.

Practical implications

Provides strategic insights and practical thinking that have influenced the organizational transformation of VVAA culture.

Originality/value

The paper provides a structured approach to the process of building effective learning interventions based on a clear understanding of the need to change.

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