Applying airline error management principles on the ground: An interview with Jan U. Hagen, author of Confronting Mistakes: Lessons from the Aviation Industry When Dealing with Error Available to Purchase

– Provides an interview Jan U. Hagen, author of Confronting Mistakes.

– Provides an interview Jan U. Hagen.

– Discusses crew resource management (CRM), a concept widely-adopted in the aviation industry as a means of responding to and dealing with human error.

– Offers advice on how to embark on the cultural shift required in order to effectively manage error.

– Draws on Hagen's expertise within the aviation industry to discuss the value of implementing similar error management practices in a wider business context.