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Purpose

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

Use of an appropriate “servitization” strategy offers scope for small and medium-sized enterprises to increase the service portion of their offerings and become more profitable. However, the impact of each strategy can be moderated by organizational structure factors and/or industry characteristics. Positive influence on performance is likelier when congruence exists between these different aspects.

Originality/value

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

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