This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.
This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.
Firms tread a delicate balance in terms of challenging bad customer behavior and escalating a situation so that others customers negatively judge the firm. Respectful challenge and an openness to admitting fault is the starting point for dealing with any conflict in the current age of viral short videos.
The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.
