... ‐ 97 , ISSN 1463 7154. Business process re‐engineering Process management Change management Workflow Process audit Process enablers Public sector Australia Enterprise resource planning © Emerald Group Publishing Limited 2012 During the implementation process, technical...

... Purpose The purpose of this article is to demonstrate that significant improvements through business process re‐engineering can still be achieved after the implementation of enterprise resource planning systems. Design/methodology/approach This paper is based on a case study...

... learned and the results of surveys and interviews, there should be a more enhanced understanding of the complex nature of what it is to take the monumental step of upgrading, especially while undertaking a process of business process re‐engineering. Practical implications Provides strategic...