... and places the articles in context. Findings As customer satisfaction has been noted to be one of the most important assets in the business world, aligning corporate performance and business undertakings around it is a clear path to business success. Originality/value The briefing saves busy...

... on transformative cultural change has resulted in significant adjustments in their attitude to risk and innovation. Corporate Culture Corporate Performance Corporate Crisis © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only A longitudinal frequency analysis...

... firms that found themselves in recent years influence the use of outcome measures and leading measures for different purposes. © Emerald Group Publishing Limited 2016 Emerald Group Publishing Limited Licensed re-use rights only Corporate strategy Balanced scorecard Corporate...

.... Originality/value – The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format. Intangibles Clustering Intellectual capital Corporate performance Knowledge management...