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Keywords: Crisis response
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Journal Articles
Journal:
Strategic Direction
Strategic Direction (2013) 29 (7): 10–12.
Published: 14 June 2013
... offered either a free replacement book or $30 to customers whose books were deleted. © Emerald Group Publishing Limited 2013 Amazon.com Kindle Copyright Crisis response Corporate communications Apology Customer relations Copyright law If an apology comes with other forms...
