Update search
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
NARROW
Format
Journal
Type
Issue Section
Date
Availability
1-4 of 4
Keywords: Customer experience
Close
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Sort by
Journal Articles
Journal:
Strategic Direction
Strategic Direction (2023) 39 (12): 22–23.
Published: 02 November 2023
... and places the articles in context. Findings Customer experience is now a relevant and important element to B2B sales, with investments in this area demonstrating increasing competitive advantage. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time...
Journal Articles
Journal:
Strategic Direction
Strategic Direction (2022) 38 (12): 29–30.
Published: 08 November 2022
... and places the articles in context. Findings This paper identified the use of the metaverse in enhancing the customer experience within the hospitality industry. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best...
Journal Articles
Journal:
Strategic Direction
Strategic Direction (2019) 35 (4): 34–36.
Published: 12 February 2019
... online giants such as Amazon are dominant. Originality/value The briefing saves busy executives, strategists, and researchers’ hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format. Customer experience Data...
Journal Articles
Journal:
Strategic Direction
Strategic Direction (2012) 28 (6)
Published: 13 April 2012
...M. Stone © Emerald Group Publishing Limited 2012 --> Customer experience Efficiency Retailing Self-service Article Type: Abstracts From: Strategic Direction, Volume 28, Issue 6 Stone M. Journal of Database Marketing & Customer Strategy Management...
